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Listening skills...

No one ever ‘listened themselves’ out of a job!

Our listening skills

 

We have two ears and one mouth so that we can listen twice as much as we speak.

–Epictetus

 

 

When working with a customer work through this process to ensure you are actively listening:

 

Passive

–Stay silent

–Positive body language

–Encouraging words

–Taking notes

–Unbundling—clarification

–Reflecting—sensitive to signals / draw out

–Summarising

Active

 

Skills

Posted on

August 18, 2017

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