|
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
 |
 |
 |
 |
The Quantum Relationship Assessment Tool
|
Criteria
|
0
|
1
|
2
|
|
No. of contacts their end |
1 |
2 |
3+ |
|
Contacts our end |
2 |
3 |
4+ |
|
No. of products bought |
1 |
2
|
3+
|
|
Their rating of us vs competition |
Same or less |
Slightly better |
Significantly better |
|
Level of decision maker |
Dept head or below |
Senior line management |
Board level |
|
Active competitors used |
No loyalty |
2-4 |
Single tender |
8/12