Customer objections show they are interested in your proposition!
Objection handling
Step 1
Write down the fundamental reasons for why we get objections. What is the psychological impact of objections? How should we react when we get an objection?
Step 2
Observe the video
Step 3
- What is selling?
- The 8 criteria for an effective sales visit
- What people buy
- The needs & wants 'iceberg' model
- How to improve your questioning and listening
- Funnel technique (developing customer needs and wants)
- Creating a strong first impression
- How to present your solution
- How to handle objections
- Handling price pressure
- How to gain customer commitment
